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Frequently Asked Questions
Everything you need to know about our bespoke trip curation, visa invitation protocols, in-country mobile payments, and 24/7 private concierge care.
How far in advance should we start designing our bespoke China trip?
For private customized itineraries, we suggest initiating consultations 2 to 4 months in advance. This allows ample time to secure boutique heritage accommodations, arrange VIP curator permits at key monuments (such as the Forbidden City and Mogao Caves), and obtain your visas effortlessly.
Do you provide official visa invitation letters and entry guidance?
Yes. As a government-licensed in-country Destination Management Company, RedGate DMC issues official tourist invitation documentation for confirmed travelers. We also advise on China's expanding 15-day visa-free transit and unilateral visa exemption schemes for eligible nationalities.
How do payments and digital transactions work in China for foreigners?
China is predominantly a mobile-payment society. Prior to departure, your private concierge will walk you through linking international credit cards (Visa/Mastercard) to international Alipay accounts. Additionally, our private chauffeurs and guides always provide backup cash-handling assistance for authentic local markets.
Are your private guides and ground chauffeurs fluent in English?
Without exception. Our guides are licensed bilingual cultural specialists with backgrounds in history, archaeology, or translation. While professional chauffeurs focus on road safety and discreet hospitality, your guide remains dedicated to bridging every historical and cultural nuance.
What is your cancellation and flexible rescheduling policy?
We provide transparent terms with low initial planning deposits. In the event of unforeseen flight disruptions or schedule changes, we grant complimentary date transfers up to 30 days prior to departure, subject to hotel inventory policies.